Understanding How Conversational AI works and its Importance
Conversational AI is the set of technologies at the back of speech-enabled applications and automated messaging that offer human-like interactions between humans and computers. Conversational AI technology can communicate like a human by identifying text and speech, deciphering different languages, understanding intent, and responding in a manner that imitates human conversation. Applied Conversational AI necessitates both art and science to make successful applications that add in personalization, context, and relevance within human to computer communication. Conversational design, a discipline devoted to designing flows that sound natural, is a vital part of developing Conversational AI applications. Even though chatbots have gained fame, conversational AI solutions can be provided over both voice modalities and text and thus several channels and devices offer support for these modalities from web chat and SMS for text modality to phone call and smart speakers for voice modali...